Refund Policy

1. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee for all new subscriptions. If you are not completely satisfied with our service within the first 7 days of your purchase, you may request a full refund. This applies if we are unable to resolve technical issues preventing you from using the service.

2. Eligible Refund Reasons

Refunds are generally approved for the following reasons:

• Service is completely non-functional for more than 48 hours.
• Major buffering or freezing issues that our support team cannot resolve.
• Incompatibility with your device despite following our installation guides.
• Incorrect charge or double billing.

3. Non-Refundable Circumstances

We may decline refund requests in the following situations:

• Customer changes their mind after the 7-day period.
• Customer is unable to set up the service and refuses assistance from support.
• Issues caused by customer's slow internet connection (below 20Mbps) or ISP blocking.
• Violation of our Terms & Conditions (e.g., re-streaming content).

4. How to Request a Refund

To request a refund, please contact our support team via email or WhatsApp with your order details and the reason for the request. We aim to process all valid refund requests within 3-5 business days. Funds will be returned to the original payment method.